1. Introduction

Apresia Lifesciences Pvt. Ltd. respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, process, disclose, and protect information obtained through our website, mobile applications, services, and digital platforms (collectively, the "Platform").

By accessing or using the Platform, you consent to the collection and use of your information in accordance with this Privacy Policy.

2. Information We Collect

A. Personal Information

We may collect the following personal information:

• Full Name

• Date of Birth (where required)

• Mobile Number

• Email Address

• Billing Address

• Shipping Address

• Company or Business Details (if applicable)

• Government-issued identification details where legally required

B. Prescription & Healthcare Information

For regulated pharmaceutical products, we may collect:

• Prescription documents

• Prescribing doctor's details

• Medical information required for order verification

• Healthcare-related information voluntarily provided by users

Such information is collected solely for regulatory compliance and order fulfillment purposes.

C. Transaction Information

We may collect:

• Order history

• Product purchases

• Payment status

• Shipping information

• Refund and return records

D. Technical Information

When you access our Platform, we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Website usage data

3. How We Use Your Information

We may use your information for the following purposes:

• Processing and fulfilling orders

• Prescription verification

• Customer support and communication

• Shipping and delivery management

• Processing returns and refunds

• Regulatory compliance

• Fraud prevention and security monitoring

• Improving website functionality and user experience

• Internal analytics and reporting

• Sending service-related notifications

• Responding to legal requests and regulatory obligations

We process personal information only for lawful purposes and legitimate business needs.

4. Consent

By providing your personal information and using the Platform, you consent to:

• Collection of your information;

• Processing of your information;

• Storage of your information;

• Use of your information as described in this Privacy Policy.

You may withdraw consent at any time by contacting us, subject to legal and regulatory requirements.

Withdrawal of consent may affect our ability to provide certain services.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share information with:

Service Providers

• Logistics partners

• Courier companies

• Payment gateway providers

• Cloud hosting providers

• Technology vendors

Regulatory Authorities

Where required by law, we may disclose information to:

• Government agencies

• Regulatory authorities

• Law enforcement agencies

• Courts and tribunals

6. Prescription & Medical Information

Prescription and healthcare-related information is handled with enhanced confidentiality.

Such information:

• Is collected only where required.

• Is used solely for regulatory compliance and order processing.

• Is accessible only to authorized personnel.

• Is disclosed only where legally required or necessary for order fulfillment.

The Company does not use prescription information for advertising or promotional activities.

7. Cookies and Tracking Technologies

Our Platform may use cookies, web beacons, and similar technologies to:

• Maintain website functionality

• Remember user preferences

• Improve user experience

• Analyze website traffic

• Detect fraudulent activity

• Enhance security

Users may disable cookies through browser settings; however, certain Platform features may not function properly.

8. Data Security

We implement reasonable technical, organizational, and administrative safeguards to protect information against:

• Unauthorized access

• Accidental loss

• Alteration

• Misuse

• Disclosure

• Destruction

Security measures may include:

• Access controls

• Encryption technologies

• Secure servers

• Monitoring systems

• Restricted employee access

Despite our efforts, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We retain information only for as long as necessary to:

• Fulfill business purposes;

• Comply with legal obligations;

• Meet tax and accounting requirements;

• Satisfy pharmaceutical regulatory requirements;

• Resolve disputes;

• Enforce contractual rights.

Upon expiry of applicable retention periods, information may be deleted or securely archived.

10. Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal information;

• Request correction of inaccurate information;

• Request deletion of eligible information;

• Withdraw consent;

• Request details regarding processing activities;

• Raise complaints regarding data handling practices.

Requests may be submitted using the contact details provided below.

11. Children's Privacy

The Platform is not intended for individuals under 18 years of age without the supervision of a parent or legal guardian.

We do not knowingly collect personal information from minors.

If we become aware that information has been collected from a minor in violation of this Policy, appropriate steps will be taken to delete such information.

12. Third-Party Websites

The Platform may contain links to third-party websites, applications, or services.

We do not control and are not responsible for the privacy practices, content, or security of third-party platforms.

Users should review the privacy policies of such third-party services before sharing personal information.

13. Cross-Border Data Transfers

Where necessary, information may be processed or stored by service providers located outside India.

The Company shall take reasonable steps to ensure that such transfers are conducted in accordance with applicable laws and appropriate safeguards.

14. Data Breach Response

In the event of a security incident affecting personal information, the Company shall take reasonable measures to:

• Investigate the incident;

• Mitigate potential harm;

• Comply with applicable legal obligations;

• Notify affected individuals and authorities where required by law.

15. Changes to this Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time.

Updated versions will be published on the Platform along with the revised effective date.

Continued use of the Platform after publication of changes constitutes acceptance of the revised Privacy Policy.

17. Contact Us

For questions, concerns, requests, or complaints regarding this Privacy Policy, please contact:

Apresia Lifesciences Pvt. Ltd.

Email: support@apresia.in

By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.