Shipping Policy

1. Introduction

Apresia Lifesciences Pvt. Ltd is committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us by our customers, healthcare professionals, business partners, and website visitors.

This Privacy Policy describes how we collect, use, store, process, disclose, and safeguard personal information obtained through our website, mobile applications, customer support channels, and other digital platforms (collectively referred to as the "Platform").

As a provider of pharmaceutical and healthcare products, we recognize the importance of maintaining the confidentiality of personal and healthcare-related information and strive to comply with applicable laws, including the Digital Personal Data Protection Act, 2023 and other applicable regulations.

By accessing, browsing, registering on, or using our Platform, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

2. Information We Collect

We may collect information directly from you, automatically through your use of the Platform, or from authorized third-party service providers.

Personal Information

We may collect:

• Full name

• Email address

• Mobile number

• Billing address

• Shipping address

• Business or organization details (where applicable)

• Account credentials and profile information

Transaction Information

We may collect:

• Order history

• Purchase records

• Payment status

• Delivery information

• Refund and return records

Technical Information

We may automatically collect:

• IP address

• Browser type and version

• Device information

• Operating system

• Website activity and usage data

• Cookies and similar technologies

3. How We Use Your Information

We use personal information only for legitimate business and regulatory purposes, including:

• Processing and fulfilling customer orders

• Verifying prescriptions and regulatory compliance requirements

• Facilitating payment processing

• Coordinating shipping and delivery

• Providing customer support

• Managing returns, replacements, and refunds

• Preventing fraud and unauthorized activities

• Maintaining platform security

• Improving our products, services, and user experience

• Complying with legal, tax, accounting, and regulatory obligations

• Responding to lawful requests from governmental or regulatory authorities

We do not sell or rent personal information to third parties.

4. Protection of Healthcare Information

As a healthcare-focused organization, Apresia applies additional safeguards to prescription and healthcare-related information.

Healthcare information:

• Is collected only where legally required or operationally necessary.

• Is accessed only by authorized personnel.

• Is used solely for prescription verification, order fulfillment, and regulatory compliance.

• Is not disclosed except where required by law or necessary for service delivery.

We maintain strict confidentiality standards when handling healthcare-related information.

5. Data Security

We maintain reasonable technical, administrative, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

Such measures may include:

• Access controls and user authentication

• Secure hosting environments

• Data encryption where appropriate

• Network and application security controls

• Monitoring and auditing procedures

• Employee confidentiality obligations

While we continuously strive to protect information, no electronic transmission or storage system can be guaranteed to be completely secure.

6. Your Rights

Subject to applicable laws, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where legally permissible.

• Withdraw consent previously provided.

• Raise concerns regarding the processing of your information.

• Seek grievance redressal in accordance with applicable laws.

Requests may be submitted using the contact details provided below.

7. Contact Us

For any questions, requests, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact:

Apresia Lifesciences Pvt. Ltd.

Email: support@apresia.in

By using our Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.