Terms And Conditions

1. Introduction

Welcome to Apresia Lifesciences Pvt. Ltd.

These Terms & Conditions ("Terms") govern your access to and use of our website, mobile applications, digital platforms, products, and services (collectively, the "Platform"). By accessing, browsing, registering on, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and all applicable laws and regulations.

If you do not agree with these Terms, you must discontinue use of the Platform immediately.

2. Company Information

The Platform is owned and operated by:

Apresia Lifesciences Pvt. Ltd.

Email: support@apresia.in

For customer support or regulatory inquiries, users may contact us using the details provided on the Platform.

3. Eligibility

By using the Platform, you represent and warrant that:

• You are at least 18 years of age or are accessing the Platform under the supervision of a parent or legal guardian.

• You possess the legal capacity to enter into binding agreements under applicable laws.

• All information provided by you is accurate, current, and complete.

• You shall maintain and promptly update your information whenever necessary.

The Company reserves the right to refuse service, suspend accounts, or terminate access if any information provided is found to be false, inaccurate, or misleading.

4. Scope of Services

The Platform facilitates the online sale and delivery of pharmaceutical products, healthcare products, wellness products subject to applicable laws and regulatory requirements.

Certain products available on the Platform may require a valid prescription issued by a registered medical practitioner.

The Company reserves the right to restrict, modify, discontinue, or refuse the sale of any product or service at its sole discretion and in compliance with applicable laws.

5. User Obligations

You agree that you shall:

• Use the Platform only for lawful purposes.

• Not engage in any fraudulent, abusive, or unlawful activities.

• Not attempt unauthorized access to any portion of the Platform, servers, databases, or systems.

• Not interfere with the security, functionality, or operation of the Platform.

• Not upload, transmit, or distribute malicious software, viruses, or harmful code.

• Comply with all applicable laws relating to the purchase and use of pharmaceutical and healthcare products.

Any violation of these Terms may result in suspension or termination of access without prior notice.

6. Product Information and Medical Disclaimer

The Company endeavors to ensure that all product descriptions, images, specifications, pricing, and other information displayed on the Platform are accurate and up to date.

However:

• Product packaging, labels, and appearance may differ from the images displayed.

• Product availability is subject to inventory and regulatory restrictions.

• Information provided on the Platform is intended solely for general informational purposes.

• The Platform does not provide medical diagnosis, treatment, or professional healthcare advice.

Users should always consult a qualified healthcare professional before consuming any medicine, supplement, or healthcare product.

The Company shall not be responsible for any adverse effects resulting from self-medication, misuse, or failure to obtain professional medical advice.

7. Prescription Medicines

For products classified as prescription medicines:

• A valid prescription issued by a licensed medical practitioner may be required.

• Users may be required to upload or submit prescription documents for verification.

• Orders may be reviewed and verified before processing.

• The Company reserves the right to refuse, cancel, or modify orders that do not comply with applicable pharmaceutical regulations.

Users acknowledge that submission of forged, altered, expired, or invalid prescriptions may result in cancellation of orders and legal action where applicable.

8. Orders and Acceptance

All orders placed through the Platform are subject to acceptance by the Company.

The Company reserves the right to:

• Reject or cancel any order.

• Limit quantities purchased.

• Verify customer identity, age, prescription details, or payment information.

• Refuse service where required by law or regulatory authorities.

An order shall be deemed accepted only after confirmation by the Company and successful verification, where applicable.

9. Pricing and Payments

• All prices displayed on the Platform are in Indian Rupees (INR) unless otherwise stated.

• Prices are subject to change without prior notice.

• Applicable taxes, duties, handling fees, and delivery charges may be added during checkout.

• Payment must be completed using approved payment methods available on the Platform.

• Orders shall be processed only upon successful payment authorization.

In the event of pricing errors, technical issues, or incorrect product listings, the Company reserves the right to cancel affected orders and initiate refunds where applicable.

10. Shipping and Delivery

The Company will make reasonable efforts to ensure timely delivery of products.

Delivery timelines are estimates and may vary depending on:

• Customer location;

• Product availability;

• Regulatory requirements;

• Courier partner performance;

• Weather conditions and force majeure events.

Certain pharmaceutical products may require temperature-controlled storage, specialized handling, or restricted delivery procedures.

The Company shall not be liable for delays caused by third-party logistics providers or circumstances beyond its reasonable control.

11. Returns, Replacements and Refunds

Returns, replacements, and refunds shall be governed by the Company's Return and Refund Policy.

Due to safety, hygiene, and regulatory considerations, certain products may not be eligible for return or replacement, including:

• Prescription medicines;

• Temperature-sensitive products;

• Opened or used products;

• Products with tampered packaging;

• Products specifically excluded under applicable laws or Company policies.

Approved refunds shall be processed through the original payment method within a reasonable period.

12. Intellectual Property Rights

All content available on the Platform, including but not limited to:

• Trademarks;

• Logos;

• Brand names;

• Product information;

• Images;

• Graphics;

• Text;

• Website design;

• Software and source code;

is owned by or licensed to Apresia Lifesciences Pvt. Ltd. and is protected under applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, published, or commercially exploited without prior written consent.

13. Privacy and Data Protection

Your use of the Platform is also governed by our Privacy Policy, which describes how personal information is collected, processed, stored, and protected.

By using the Platform, you consent to the collection and use of your information in accordance with the Privacy Policy.

14. Third-Party Services and Links

The Platform may contain links to third-party websites, payment gateways, logistics providers, or external services.

The Company does not control or endorse such third-party services and shall not be responsible for their content, availability, privacy practices, or actions.

Users access third-party services at their own risk.

15. Limitation of Liability

To the maximum extent permitted by law, Apresia Lifesciences Pvt. Ltd., its directors, officers, employees, affiliates, and agents shall not be liable for:

• Indirect, incidental, consequential, or punitive damages;

• Loss of profits, revenue, business, or data;

• Delays or failures in delivery;

• Product misuse or improper storage;

• Medical complications arising from improper use of products;

• Interruptions, errors, or downtime of the Platform.

The Company's aggregate liability shall not exceed the amount paid by the customer for the relevant order giving rise to the claim.

16. Indemnification

You agree to indemnify, defend, and hold harmless Apresia Lifesciences Pvt. Ltd., its directors, employees, affiliates, and representatives from and against any claims, liabilities, damages, losses, costs, and expenses arising from:

• Violation of these Terms;

• Misuse of the Platform;

• Breach of applicable laws;

• Infringement of third-party rights.

17. Force Majeure

The Company shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including but not limited to:

• Natural disasters;

• Epidemics or pandemics;

• Government actions;

• Regulatory restrictions;

• Labor disputes;

• Internet outages;

• Transportation disruptions.

18. Modifications to Terms

The Company reserves the right to modify, amend, or update these Terms at any time.

Updated Terms shall become effective upon publication on the Platform.

Continued use of the Platform following any changes constitutes acceptance of the revised Terms.

19. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or relating to these Terms, the Platform, or any transaction conducted through the Platform shall be subject to the exclusive jurisdiction of the competent courts located in Delhi, India.

20. Contact Us

For any questions, concerns, complaints, or legal notices regarding these Terms, please contact:

Apresia Lifesciences Pvt. Ltd.

Email: support@apresia.in

By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.